Raising Tickets in Odoo 16 Helpdesk Module

1. Creating Tickets

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2 . Viewing Tickets

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3. Assigning Tickets

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4. Setting Deadlines

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5. Managing Tickets

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6. Generating Reports

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Raising Tickets in Odoo 16 Helpdesk Module

1. Creating Tickets

Creating tickets through a web interface or directly from the backend

2 . Viewing Tickets

Viewing created tickets from the portal or backend

3. Assigning Tickets

Assigning tickets to specific users or teams

4. Setting Deadlines

Setting priorities and deadlines for tickets.

5. Managing Tickets

Managing tickets based on stages (e.g., new, in progress, closed)

6. Generating Reports

Generating reports to track ticket performance.