Raising Tickets in Odoo 16 Helpdesk Module

1. Creating Tickets 

 Creating tickets through a web interface or directly from the backend

2 . Viewing Tickets 

 Viewing created tickets from the portal or backend

3. Assigning Tickets 

Assigning tickets to specific users or teams

4. Setting Deadlines

Setting priorities and deadlines for tickets.

5. Managing Tickets

Managing tickets based on stages (e.g., new, in progress, closed)

6. Generating Reports

Generating reports to track ticket performance.