Odoo Functional

What is Knowledge Module in Odoo 16

July 3, 2023 · 20 minutes read


In today’s rapidly evolving business landscape, knowledge management plays a pivotal role in driving growth, innovation, and competitive advantage. Harnessing the collective knowledge and expertise within an organization is crucial for making informed decisions, improving operational efficiency, and fostering collaboration among teams. Recognizing this need, Odoo 16 introduces the Knowledge Module—a powerful tool designed to streamline knowledge management and empower businesses to effectively capture, organize, and share information. Odoo 16’s Knowledge Module is a feature-rich solution designed to address the knowledge management needs of businesses. It has a user-friendly interface and a comprehensive set of tools for capturing, organizing, and disseminating knowledge within an organization.

Key features of the Odoo 16 Knowledge Module include:

1. Article Creation and Formatting: Users can create articles with rich text formatting, including headings, lists, tables, and media embedding. This allows for the creation of engaging and visually appealing knowledge resources.

2. Collaboration and Discussion: The module facilitates collaboration by enabling multiple users to contribute to articles and engage in discussions. This promotes knowledge sharing, idea generation, and collective problem-solving.

3. Categorization and Properties: Articles can be categorized and organized using properties and properties groups, making it easier to search for and filter knowledge resources based on specific criteria.

4. Search and Filtering: The Knowledge Module incorporates powerful search capabilities that empower users to swiftly find relevant articles, thereby facilitating efficient information retrieval. Furthermore, articles can be filtered and sorted based on a variety of criteria, increasing accessibility and discoverability.

5. Permissions and Access Control: The module provides precise permissions and access control, guaranteeing the safeguarding of sensitive information and restricting access to authorized users only. Administrators have the ability to manage user permissions and define varying levels of access for different content.

6. Integration with Other Modules: The Knowledge Module seamlessly integrates with other modules in Odoo 16, such as CRM, HR, and Project Management, enabling cross-functional knowledge sharing and collaboration.

In the upcoming sections of this blog, we will delve deeper into the functionalities and features of the Knowledge Module, providing a comprehensive guide on how businesses can leverage this powerful tool to optimize their knowledge management processes and drive organizational success.

Understanding the Knowledge Module:

The Odoo 16 Knowledge Module is designed to serve as a comprehensive knowledge management tool for businesses. It enables organizations to capture, organize, and share information effectively, fostering collaboration, promoting innovation, and improving decision-making. Let’s take a closer look at the Knowledge Module’s purpose and functionality.

1. Purpose of the Knowledge Module:

The Knowledge Module aims to address the following key objectives:-

  •  Centralizing Information: The module provides a centralized repository for storing knowledge resources, including articles, documents, guides, and best practices. This centralization eliminates information silos and ensures that knowledge is easily accessible to all users within the organization.
  •  Organizing Knowledge: The Knowledge Module allows for the categorization and structuring of information, making it easier to navigate and retrieve relevant knowledge. Users can create categories, tags, and properties to classify and organize articles based on specific criteria.
  •  Facilitating Collaboration: Collaboration is at the heart of the Knowledge Module. It enables multiple users to contribute to articles, participate in discussions, and share their knowledge. This collaborative environment encourages knowledge sharing, fosters innovation, and promotes collective problem-solving.
  •  Enhancing Searchability: With its robust search functionality, the odoo 16 knowledge Module enables users to swiftly locate the information they need, enhancing efficiency and productivity. Search can be performed based on keywords, categories, tags, or specific properties, ensuring efficient knowledge retrieval.
  •  Ensuring Access Control: The module offers granular permissions and access control, allowing administrators to define who can view, edit, and contribute to odoo 16 knowledge resources. This ensures that sensitive information is safeguarded and only authorized users have access to it.

2. Functionality of the odoo 16 knowledge Module:

   The odoo 16 knowledge modules provides a range of features and tools to support effective knowledge management:-

  • Article Creation and Formatting: Users can create articles using a user-friendly editor that supports rich text formatting. This includes the ability to add headings, lists, tables, images, and other media, allowing for the creation of informative and visually appealing content.
  •  Discussion and Commenting: Users can engage in discussions and leave comments on articles, facilitating collaboration and knowledge exchange. This feature actively encourages users to share their thoughts, ask questions, and provide feedback, thereby fostering a culture of continuous learning within the organization.
  •  Categorization and Properties: Articles can be categorized and organized using predefined or custom categories, tags, and properties. This classification system helps in structuring knowledge and simplifies the process of filtering and searching for specific information.
  •  Search and Filtering: Users can search for articles in the Knowledge Module using keywords, categories, tags, or specific properties. Users can also use filters and sorting options to narrow down the search results to meet their specific needs.
  •  Integration with Other Modules: The odoo 16 knowledge Module seamlessly integrates with other modules in Odoo 16, such as CRM, HR, Project Management, and more. This integration enables cross-functional knowledge sharing and collaboration, ensuring that information flows seamlessly across different departments and teams.

Benefits of using the odoo 16 knowledge Module for organizing and sharing information:

Implementing the Knowledge Module in your organization can yield several significant benefits, including:

1. Improved Knowledge Accessibility: The Knowledge Module ensures that valuable information is easily accessible to all employees. This eliminates the need for time-consuming searches and enables users to quickly and efficiently find the information they require.

2. Enhanced Collaboration and Knowledge Sharing: The collaborative features of the odoo 16 knowledge Module foster a culture of sharing and collaboration within the organization. Users can contribute their expertise, exchange insights, and collectively work towards solving problems and driving innovation.

3. Streamlined Decision-Making: Having a centralized knowledge repository enables informed decision-making. Decision-makers can access relevant information and insights when making critical choices, resulting in more effective and data-driven decision-making processes

Creating and Managing Articles:

The Knowledge Module in Odoo 16 offers a range of features for creating and managing articles. This section provides detailed instructions on how to create articles, explains the available formatting options, and covers managing permissions and sharing articles with internal and external users.

1. Creating Articles:

To generate a new article, adhere to the following steps:

   a. Navigate to the Workspace section in the odoo 16 knowledge.

 b. Click on the “New” button to start creating a new article.
c. Provide a title for the article.

 d. Add content to the article using the built-in text editor. e. Use the formatting options to structure the content, such as headings, lists, tables, and media embedding.

 f. Add relevant tags and select appropriate categories to classify the article.

 g. Save the article once you have finished creating and formatting the content.

2. Formatting Options:

   The Knowledge Module’s text editor provides various formatting options to enhance the appearance and readability of articles. Here are a few frequently chosen formatting choices:

   a. Headings: Make use of headings to divide your article into sections. Typically, heading levels such as H1, H2, H3, and so on are available..

   b. Lists: To present information in a structured manner, create ordered or unordered lists. You can make either bulleted or numbered lists.

   c. Tables: Use tables to present tabular data or to organize content in a structured manner. Tables with multiple rows and columns can be created.

   d. Media Embedding: The Knowledge Module allows you to embed media, such as images, videos, or audio files, within your articles. You can upload media files or embed them using URLs.

   e. Formatting Styles: The text editor provides options for bold, italic, underline, and strikethrough formatting to emphasize or highlight specific content.

   f. Hyperlinks: You can create hyperlinks within your articles to reference external sources or link to other articles within the Knowledge Module.

 These formatting options provide flexibility in creating visually appealing and well-structured articles.

3. Managing Permissions and Sharing:

   The Knowledge Module allows you to control permissions and share articles with internal and external users. Here’s how you can manage permissions and share articles:

   a. Internal Users: By default, articles created in the odoo 16 knowledge module are accessible to all internal users. However, you can restrict access to specific teams or individuals by configuring access rights and permissions. You have the ability to specify the access levels for viewing, editing, and deleting articles, allowing for precise control over who can perform these actions.

   b. External Users: If you want to share articles with external users, you can generate public links or invite them as guests. Public links allow anyone with the link to access the article, even without an Odoo account. Guest invitations enable you to share articles with external collaborators and control their access rights.

   Managing permissions and sharing articles ensures that the right people have access to the relevant knowledge resources, promoting collaboration and knowledge sharing within and outside the organization.

By following these instructions, utilizing formatting options, and effectively managing permissions, you can create and share informative and well-structured articles within the Knowledge Module.

Advanced Features and Functionality:

In addition to the basic article creation and management capabilities, the Knowledge Module in Odoo 16 offers several advanced features that enhance the functionality and organization of articles. This section covers features such as adding images, links, and attachments to articles, utilizing widgets for rating and feedback, and working with properties and property groups to categorize and organize articles.

1. Adding Images, Links, and Attachments:

   The Knowledge Module allows you to enrich your articles by incorporating visual elements, links, and attachments. Here’s how you can utilize these features:

   a. Images: You can add images to your articles to make them more visually appealing and illustrative. The Knowledge Module supports uploading images directly or embedding them using URLs.

   b. Links: Incorporating hyperlinks within your articles is useful for referencing external sources, linking related articles, or providing additional information. You can create text hyperlinks or embed URLs.

   c. Attachments: If you have supplementary files or documents related to your articles, you can attach them for users to download. Attachments can include PDF files, spreadsheets, presentations, or any other relevant document formats.

   These features allow you to provide a comprehensive and interactive knowledge experience for readers.

2. Widgets for Rating and Feedback:

   The Knowledge Module offers widgets that enable users to provide ratings and feedback on article content. These widgets promote engagement and help gather valuable insights. Readers can rate articles based on their usefulness or relevance, and leave comments or feedback to express their thoughts or ask questions. This functionality encourages collaboration and continuous improvement of knowledge resources.

3. Working with Properties and Property Groups:

   Properties and property groups allow you to categorize and organize articles effectively. Properties are specific attributes associated with articles, such as topic, department, language, or difficulty level. Property groups group related properties together for better classification and filtering. By assigning properties and property groups to articles, you can create a structured taxonomy and facilitate easy searching and filtering of articles based on specific criteria.

   For example, you can create a property group called “Department” and assign properties like “Sales,” “Marketing,” and “Finance” to categorize articles based on different departments within your organization. Utilizing properties and property groups provides a systematic way to organize and retrieve articles, making it easier for users to find the information they need.

By leveraging these advanced features, you can enhance the quality and interactivity of your articles in the Knowledge Module. Incorporating images, links, and attachments, utilizing rating and feedback widgets, and implementing properties and property groups contribute to a more engaging and structured knowledge management experience.

Collaboration and Knowledge Sharing:

The Knowledge Module in Odoo 16 is designed to facilitate collaboration and knowledge sharing within organizations. It recognizes that knowledge creation and management are not solitary activities but rather a collective effort that involves multiple users and encourages active participation. This section delves into the collaborative nature of the Knowledge Module, how multiple users can contribute to articles and engage in discussions, and the importance of knowledge sharing within the organization.

1. Collaboration within the Knowledge Module:

   The Knowledge Module enables multiple users to collaborate on articles, ensuring that knowledge creation is a collaborative process. Here’s how users can collaborate within the module:

   a. Co-authoring: Multiple users can work together as co-authors on articles. They can contribute their expertise, insights, and experiences to create comprehensive and well-rounded content. Co-authoring allows for a diversity of perspectives and promotes collective knowledge creation.

   b. Article Review: The Knowledge Module supports the review process by allowing designated users to review and provide feedback on articles. Reviewers can suggest edits, add comments, and ensure the accuracy and quality of the content before it is published. This ensures that articles undergo a thorough review process before they are shared with others.

2. Engaging in Discussions:

   The Knowledge Module encourages users to engage in discussions related to articles. Users can leave comments, ask questions, and provide additional information or insights.Engaging in such discussions fosters collaboration, promotes the exchange of knowledge, and cultivates a culture of continuous learning within the organization. Users can interact with authors, share their perspectives, and seek clarification, leading to a more holistic understanding of the topics covered in the articles.

3. Importance of Knowledge Sharing:

   Sharing knowledge is crucial for the growth and prosperity of every organization. When employees generously contribute their knowledge and expertise, it yields the following advantageous outcomes for the entire organization:

   a. Improved Decision-Making: Access to relevant and up-to-date information helps employees make informed decisions. By sharing knowledge through the Knowledge Module, employees can tap into the collective wisdom of the organization and make better choices.

   b. Increased Productivity: Knowledge sharing reduces duplication of efforts and enhances efficiency. When employees have access to a centralized knowledge repository, they can efficiently locate the information they require, resulting in time and effort savings.

   c. Learning and Development: Knowledge sharing nurtures a culture of continuous learning within the organization, encouraging employees to expand their knowledge and skills. Employees can learn from each other’s experiences, best practices, and innovative ideas, fostering continuous improvement and personal growth.

   d. Collaboration and Innovation: By sharing knowledge, employees can collaborate on projects, solve problems collectively, and drive innovation within the organization. Knowledge sharing facilitates cross-functional collaboration and breaks down silos, leading to better teamwork and outcomes.

The collaborative nature of the Knowledge Module encourages active participation, promotes knowledge sharing, and harnesses the collective intelligence of the organization. By embracing collaboration and fostering a culture of knowledge sharing, organizations can leverage their internal expertise and drive growth and success.

Searching and Filtering Articles:

The Knowledge Module in Odoo 16 provides robust search capabilities, allowing users to quickly find relevant articles and information. This section explores the search functionality within the Knowledge Module, explains how to filter and sort articles based on different criteria, and emphasizes the importance of improving the accessibility and discoverability of knowledge resources.

1. Search Capabilities:

   The Odoo 16 Knowledge Module offers advanced search capabilities to help users locate specific articles or information. Some notable features of the search functionality include:

   a. Keyword Search: Users can enter keywords related to their search query in the search bar. The system will then display articles that match the keywords in their titles, content, or tags. This functionality empowers users to locate pertinent articles based on specific topics or keywords of interest.

   b. Advanced Search Filters: Users can take advantage of advanced search filters to refine and narrow down their search results effectively. These filters allow users to specify criteria such as author, category, date, and tags, enabling them to refine their search and retrieve more accurate and targeted results.

   c. Saved Searches: The Knowledge Module also provides the option to save search queries for future reference. Users can save frequently used search queries, making it easier to access specific information without having to recreate the search criteria each time.

2. Filtering and Sorting Articles:

   The Odoo 16 Knowledge Module allows users to filter and sort articles based on various criteria. This functionality enhances the usability of the module and helps users quickly locate the most relevant information. Some common ways to filter and sort articles include:

   a. Category Filters: Articles can be organized into different categories or topics. Users can apply category filters to view articles specific to a particular subject area or domain.

   b. Author Filters: Users can filter articles based on the author’s name, enabling them to find articles contributed by specific individuals or teams.

   c. Date Filters: Users have the option to sort articles based on either the date of their creation or the date of their last update.This is particularly useful when users want to access the most recent information or track changes in articles over time.

   d. Popularity or Rating Filters: If the Knowledge Module incorporates a rating system, users can sort articles based on their popularity or ratings. This allows users to identify highly rated articles or those deemed most helpful by other users.

3. Improving Accessibility and Discoverability:

   To ensure knowledge resources are easily accessible and discoverable, it is important to implement practices that improve their visibility. Here are some recommendations:

   a. Clear and Consistent Metadata: Assign relevant tags, categories, and keywords to articles to facilitate search and filtering. Consistent metadata helps users locate articles based on specific criteria and ensures a structured approach to organizing knowledge resources.

   b. Descriptive Titles and Summaries: Use descriptive titles and summaries for articles to provide users with a clear understanding of the content. This makes it easier for users to identify relevant articles when scanning search results or category listings.

   c. Cross-Linking and Related Articles: Implement cross-linking between related articles to enhance the discoverability of relevant content. By providing links to related articles within an article, users can easily navigate to additional information and deepen their understanding of a topic.

   d. Promote User Contributions: Encourage users to contribute and tag articles appropriately. By involving users in the knowledge creation process and promoting their contributions, a wider range of perspectives and expertise can be captured, leading to a richer knowledge base.

By leveraging the search capabilities, filtering options, and implementing practices to improve accessibility and discoverability, organizations can ensure that their knowledge resources are easily accessible, enabling users to find the information they need efficiently and effectively.

Administration and Maintenance:

The Odoo 16 Knowledge Module offers various administrative and maintenance features that help ensure the smooth functioning and ongoing management of the knowledge base. This section explores the key aspects of administering and maintaining the Knowledge Module, including managing user permissions and access, archiving and restoring articles, and best practices for maintaining and updating knowledge content.

1. User Permissions and Access:

   The administrators possess the capability to manage user permissions and control access to the Knowledge Module. This ensures that only authorized individuals can create, edit, and delete articles, and control who can view and contribute to the knowledge base. Some important considerations for user permissions and access include:

   a. User Roles:Assigning roles to users based on their responsibilities and required level of access is essential.This could include roles such as administrators, editors, contributors, and viewers.

   b. Access Control: Define access controls at the article level, allowing administrators to specify who can view, edit, and delete specific articles. This level of control enables precise management of the knowledge base, ensuring protection of sensitive or confidential information.

   c. User Groups: Utilize user groups to manage permissions efficiently. User groups can be created based on departments, teams, or job roles, making it easier to assign permissions to multiple users at once.

2. Archiving and Restoring Articles:

   The Odoo 16 Knowledge Module provides functionality to archive articles that are no longer relevant or need to be temporarily removed from public view. Archiving articles helps declutter the knowledge base while preserving valuable content.When it comes to archiving and restoring articles, the following points should be taken into consideration:

   a. Archiving: Administrators have the ability to archive articles that are outdated, obsolete, or no longer relevant. Archiving removes these articles from public view while preserving them in the system for future reference.

   b. Restoring: Archived articles can be restored if there is a need to make them accessible again. This can be useful in cases where previously archived articles become relevant again or require updates.

   c. Versioning: If the Knowledge Module supports versioning, archived articles may retain their version history, allowing users to refer to previous versions if needed.

3. Best Practices for Maintenance and Updating:

   To ensure the knowledge base remains valuable and up to date, it is important to establish and follow best practices for maintenance and updating. Here are some recommendations:

   a. Regular Review: Conduct periodic reviews of articles to assess their relevance and accuracy. Remove or update articles that are outdated or contain obsolete information.

   b. Collaboration and Feedback: Encourage users to provide feedback and suggestions for improving knowledge articles. Establish mechanisms for users to contribute updates, corrections, or additional information to enhance the accuracy and quality of the content.

   c. Content Moderation: Implement a content moderation process to ensure that articles meet quality standards and adhere to organizational guidelines. This can involve review and approval workflows before articles are published or made accessible to users.

   d. Documentation and Training: To ensure consistency and quality across articles, document the best practices for creating and maintaining knowledge articles. Additionally, offer users comprehensive training and guidelines on how to contribute effectively to the knowledge base.

By managing user permissions and access, effectively archiving and restoring articles, and following best practices for maintenance and updating, organizations can ensure the knowledge base remains relevant, accurate, and valuable as a resource for employees and stakeholders.


In conclusion, the Knowledge Module in Odoo 16 offers businesses a comprehensive solution for managing and leveraging their knowledge assets. It enables organizations to organize information, promote collaboration and knowledge sharing, and facilitate efficient search and retrieval of valuable resources. With its user-friendly interface and advanced features, the module empowers users to create, format, and share articles with ease. By fostering a culture of knowledge sharing, the module encourages active engagement and participation within the organization. Effective knowledge management is vital for productivity and decision-making, and the Knowledge Module enables businesses to centralize their knowledge, enhance accessibility, and streamline information dissemination. By administering and maintaining the module effectively, organizations can ensure the longevity and relevance of their knowledge base. Embracing effective knowledge management practices with the Knowledge Module allows businesses to unlock their full potential, foster innovation, collaboration, and continuous improvement, and drive growth and success in a competitive business landscape.


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