ERP software is no more a necessity, but the soul for a business to run successfully. Without the strong ERP solution, no business can flourish nor reach the desired business goals. The features and function that gets implemented in the ERP solution tailors to the business needs. Especially, the implementation of cloud-based ERP solution is very much to be taken care of as it caters to the whole set of business needs. Thus a keen scrutinizing, analyzing and checking of a right cloud-based ERP can only yield greater and better business results.
The features of ERP tools depends on the area of its implementation. For example, if you looking for an ERP tool in the financial company, it will be embedded with a set of features that are totally different from e-Commerce ERP tool or a manufacturing tool. But the basic foundation for any ERP tool remains the same. There are a set of common features that every Cloud-based ERP modules should possess.
For any ERP modules, the following features are inevitable.
Simplicity – Easy to Use
No matter how complex in integration or big the ERP system is. The ultimate users are common people who may not possess the high degree of technical knowledge. Therefore the ERP systems should be easy to use. If your ERP is too complex and challenging, it will be a tedious task for the employees and management to work with. This often results in bad business and revenue loss. Therefore to avoid such situation make sure the ERP is user-friendly.
Scalability – Essential Feature
Odoo, being an open source software it integrates all business needs expanding the scalability and reach. For the ever-changing needs of organizations, scalable cloud-based ERP becomes a feasible solution. This ERP feature will help businesses to grow, it can be expanded or shortened as per the company demands. An organization appreciates a robust ERP system, and scaling makes it vigorous to meet the desires of its clients.
Customization – Must have
Customization is a must-have feature for every ERP solutions. Every company looks for distinct and unique elements. Depending on the size of enterprises, customization also differs. Small and medium enterprises will have the short set of functions and large firms may have the distinct type of processes and activities, which can be fulfilled only by customizing the ERP software building all new modules to cater the need. Building a new ERP system for the new set of requirements is not a feasible solution, thus customization offers a solution with which you can make changes in your existing ERP system without much investment of money. Customization acts as a blessing to make changes in the existing one, rather than building a new website. This feature also helps small and medium-sized companies to balance their revenue model.
Support – Round the Clock
This feature holds much significance. Customer support is quite essential for businesses to keep performing flawlessly. There are some Cloud-based ERP vendors, who do not offer 24*7 customer support. Many organizations might overlook this feature, thinking it unimportant, but in reality, every cloud-based ERP service provider should provide customer support round the clock. So that, whenever any issue arises, it can be solved quickly without affecting the working of business processes. Therefore a strong support and maintenance should be shared always for the everlasting relationships between the management and its clients.
Self-Serve Portal for Customers
A self – service portal can act as the gateway to a transparent communication. Customers may be resistant to mail or call whenever a problem arises. In that case, customers can solve queries with the help of self-service portal via browsing the catalog.
Training Programs and Assistance
The best ERP users are those who are well trained and professionals. An investment in organization training will be returned through efficient business processes and workflows.